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Our values

We are a values lead business, and who you are as a person is just as important to us as your skills and experience. Our teams are made up of wonderful individuals who share our four core values, which underpin our culture of trust and openness.

We question the status quo, seek to understand our customers and resolve how we can do things better for them.

We value achieving results, we strive to make them happen, we want to build something meaningful and have fun while we do it.

We care about what we do and how we do it, we empathise with our customers and keep our promises.

We are one team committed to acting with integrity, taking individual responsibility for our actions whilst trusting and respecting each other.

Here's what else you should know about us:

We take work seriously

Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally - in your way and at your pace.

We value individuals

We enjoy generating ideas and believe in continuous improvement. You'll always have the right tools to do your job and create better ways of serving our customers. We’re not wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard.

We value professionalism

We have been awarded Gold by Investors in People (IIP) at Group business level. We run social events throughout the year that enable us to thank everyone who supports our people in their work. When you join the business, you’ll see that we love giving recognition, from ‘employee of the month’ and yearly individual and team awards to recognising length of service. We have employees in our business who have worked for us for over 20 years!

We value learning

We offer both internal and external training. Our internal training is unique to our business, and we support our employees with apprenticeships through our partnerships with the nationwide network of CILEx Law Schools, and other accredited courses that will help you develop your skills, knowledge and realise your full potential with us.

Employee smiling

LEGAL & COMPLIANCE

“I love working here because of the people. It always feels that we are all working towards the same goal.”

Kelly Affronti, Head of Risk and Compliance

Employee smiling

HELPLINE

“ In all the different jobs I have done over the years, I have never worked for a company that looks after their employees so well ”

Julie Sanderson, Helpline Advisor

Lady enjoying her work

FINANCE

"The company’s passion for people is second to none, whether it’s our clients or our employees. Celebrating our people and their achievements is a wonderful feeling."

Tammy Johnson, Legal Finance Manager

Lee Lucas smiling at the camera

CUSTOMER OPERATIONS

“I love that I wake up in the morning and feel excited about the day ahead.”

Lee Lucas, Head of Operations