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Our people

Our people are the greatest part of our business and we are immensely proud of what we achieve together. Our businesses are full of talented and passionate people who have a genuine desire to do the right thing.


We are proud of the culture we have created, described by our employees as kind, supportive, collaborative and high performing. Our people embrace our company values which ensures we continue to nurture the culture that our employees talk so favorably about. When recruiting new people into the business, ensuring our values are aligned is just as important as your ability to do the job. Our values are the golden thread throughout our business so with values aligned to ours, you will feel a sense of familiarity when you join us.

A message about our people, from our People Director, Gemma Bowman-Yard.

People development is at the top of our agenda and we have a suite of training programs available to all employees that concentrate on personal development; from understanding your strengths and how you can be the best version of yourself, to managing your Imposter Syndrome, or perhaps building your personal confidence. We also offer bespoke leadership training for employees recognised as future leaders, and enhanced commercial training for continually developing the talented leaders already established in our business. We believe in our people taking ownership of their own personal development and to support this our leadership team are available to all of our employees at any time offering mentorship that will help you to achieve your goals.



Our employee engagement survey provides us with feedback about what it is like to work in our business, and we make it a priority to listen, understand and act. This helps us to create trust. In addition to our annual employee engagement period, we regularly check in with our employees to listen to how they are, how work is and how life is. Work life balance is hugely important to all of us.


In our business, we have people who have spent the best part of their career with us, and we offer our sincere thanks by celebrating length of service. We enjoy creating an environment where people want to stay, and where they feel part of something special. When joining our business, you can expect to feel welcomed, informed, trained, included, developed, recognised, important, trusted and valued. We know this because that’s how we feel.


Meet a few of them team and read what they have to say about working with us…

Employee smiling

LEGAL & COMPLIANCE

“I love working here because of the people. It always feels that we are all working towards the same goal.”

Kelly Affronti, Head of Risk and Compliance

Employee smiling

HELPLINE

“ In all the different jobs I have done over the years, I have never worked for a company that looks after their employees so well ”

Julie Sanderson, Helpline Advisor

Lady enjoying her work

FINANCE

"The company’s passion for people is second to none, whether it’s our clients or our employees. Celebrating our people and their achievements is a wonderful feeling."

Tammy Johnson, Legal Finance Manager

Lee Lucas smiling at the camera

CUSTOMER OPERATIONS

“I love that I wake up in the morning and feel excited about the day ahead.”

Lee Lucas, Head of Operations